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How to make a return ?
You have a question?
frequently asked Questions
Order and gift card
delivery and shipping
It is possible that the desired size of this model is no longer available in stock. If this is the case, it will be indicated the mention "sold out".
Once sold out, our models are not restocked. The only exception is the Essentials collection, which is constantly renewed to always be available. If a size is no longer available, neither our eshop nor our Flagship Stores will have it in stock.
Once your cart is full, simply click on "place order". A new page is displayed, on which you can enter your details and choose your delivery address. It only remains to make your payment to finalize your order.
For technical and logistical reasons, an order cannot be modified or cancelled. You can contact our customer service to find a solution.
Visit our eshop https://www.jandjoy.com and fill your basket with your favorite items. Then click on "place order" and insert your code in the "gift card or promo code" field below the summary of items. The amount will be automatically deducted from your order.
Your voucher is not working? In this case, please let us know the code obtained and the error message that is displayed and send it by email to email@example.com.
If you have not found the answer to your questions in this FAQ, you can contact our customer service directly by e-mail at firstname.lastname@example.org or by phone at 019/30.25.82.
Customer service can be reached Monday to Friday from 10:00 a.m. to 5:30 p.m.
It takes 2 to 3 working days after receipt of your return for you to receive your refund in your bank account.
We make every effort to guarantee the satisfaction of our customers. However, if an item does not please you, or it is not the right size, you can of course return it.
I log into "My Account"
- Go to your account to register your return.
- Enter your order number and tick the items you wish to return, indicating the reason for the return.
Preparation of the package
- Place the item in its original condition in a parcel.
- Print the confirmation email and insert it in the parcel.
- Print the return label and put it on the parcel.
I return my package
- Go to a post office or post point to drop off your package.
- Ask for proof of deposit and keep it safe.
- Once your return is processed by us, we will process your refund. You will receive a confirmation email once the refund has been made..
In each product sheet, you will find a link above the size selector "Which size to choose?", you will enter your age, height and weight. The most suitable size will be recommended to you automatically.