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frequently asked Questions

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delivery and shipping

Return

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It is possible that the desired size of this model is no longer available in stock. If this is the case, it will be indicated the mention "sold out". 

Once sold out, our models are not restocked. The only exception is the Essentials collection, which is constantly renewed to always be available. If a size is no longer available, neither our eshop nor our Flagship Stores will have it in stock. 

Unfortunately, we do not have an overview of the stocks of our resellers, which is why we advise you to contact them directly by clicking on this link:

Find a store

Once your basket is filled, you just have to click on "place order". A new page is displayed, on which you can enter your details and choose your delivery address. It only remains to make your payment to finalize your order. 

For technical and logistical reasons, an order cannot be modified or cancelled. You can contact our customer service to find a solution. 

Visit our eshop https://www.jandjoy.com and fill your basket with your favorite items. Then click on "place order" and insert your code in the "gift card or promo code" field below the summary of items. The amount will be automatically deducted from your order.

Your voucher is not working? In this case, please let us know the code obtained and the error message that is displayed and send it by email to support@jn-joy.com.

If you have not found the answer to your questions in this FAQ, you can contact our customer service directly by e-mail at support@jn-joy.com or by phone at 019/30.25.82.

Customer service can be reached Monday through Friday from 10:00 a.m. to 6:00 p.m.

You can discover our different shops this way and find the one closest to you. 

It takes 2 to 3 working days after receipt of your return for you to receive your refund in your bank account.

We make every effort to guarantee the satisfaction of our customers. However, if an item does not please you, or it is not the right size, you can of course return it.

I log into "My Account"

- Go to your account to register your return.

- Enter your order number and tick the items you wish to return, indicating the reason for the return.

Preparation of the package

- Place the item in its original condition in a package.

- Print the confirmation email and insert it in the parcel.

- Print the return label and put it on the package.

I return my package

- Go to a post office or post point to drop off your package.

- Ask for proof of deposit and keep it safe.

My refund

- Once your return is processed by us, we will process your refund. You will receive a confirmation email once the refund has been made..